Here are some of the testimonials that we have received from our customers.
While the merchant was out-of-stock, of the item I wanted, a very nice customer
service representative representative called me and said they had a very similar
product in stock, which sold for a higher price, but, under the circumstances,
they would sell the item to me, for the same price as the item, which was out-of
stock. She showed me, on their internet web page, how I could view the item, to
see if I would like it, before I committed to it. The item arrived promptly and
was in excellent shape. It was also the same as shown, on the internet web page.
To me, this is excellent customer service, which is rare, these days. I give
this merchant my highest rating, recommend them highly to others, and certainly
would use them again myself.
From: Anchorage, AK
Rapid turnaround. Agent searched for cheaper shipping prices, which are very
high to Alaska, with some success. Thanks for the effort.
From: Highland Village, TX
I ordered on Monday and received the product on Friday. I appreciate the ease
in ordering and the prompt response. Will likely order again in the future.
From: Oconco Falls WI
We are completely satisfied with the service received and product and the
shipping!!! I would order from them again!
From: Pinellas Park FL
Comments: They had exactly what I needed at an excellent price and got it to
me in three days - wow! Site was extremely user friendly. Product is quality.
From: Fayetteville TN
This walker was used for only 4 days but served the purpose that it was ordered
for. It was the most simple piece of equipment I have ever put together. The
color choice was great and we had an overall excellent experience with
purchasing it. This appears to be an escellent and reliable company and if I
need anything I will order again from them.
From: Oak Bluffs MA
Flawless purchase of an otherwise hard to find item, not much more to say.
From: Aventura FL
I do the majority of my personal and business purchasing online and am always
looking for the "Best vendor out there". When it comes to purchasing medical
supply hardware....I FOUND IT!!! They had everything i needed in stock, my
purchase was confirmed immediately by email, and then again by phone the
following morning. On this occasion I desperately needed the items ASAP and as
luck would have it, it was also a holiday weekend :( I was given several
shipping options from which to choose and accurate to-the-minute shipping quotes
per my option as well as time lines that were verified with the delivery company
while i was on the phone...and she called ME.. I got the hardware exactly when
promised for the exact price I was quoted!
From: Mount Airy MD
There needs to be more companies of this nature. Great products, great service,
and fast delivery. That's what we need for sick room supplies not supplied by
From: Pine Grove PA
customer service was excellent. they phoned me to make sure i ordered everything
i needed for the project. shipping was prompt.
From: Lancaster PA
This is the second wheelchair I have purchased from Medical Direct. I will
purchase all my future ones there as well. The prices are great and delivery was
very fast -- it amazed me that my wheelchair showed up on my porch 2 days after
I had placed the order online!
From: Reno NV
Outstanding merchant in this field, and I will continue to deal with the firm.
Of all the merchants in the medical field, and I has used many, this company has
to be among the very best for ease of ordering, and the best for delivery.
Both my wife and I use this transfer bench. We think it is well worth the price.
It is much better than purchasing it at a home ware house store
Excellent service, went out of their way to find out information from the
manufacturer for me. It came before I expected and is a good product. I will use
this merchant again when the need arises
They shipped my item very quickly. No problems with this merchant. Would use
again if I was in the market for these types of products.
From:West Bloomfield MI
Great and quick response after ordering. Shipping details etc. Received products
quickly and in good shape as promised.
The price seemed a little high but I was not able to find this system anywhere
else. Everything about the transaction was extremely positive. I would recommend
this vendor to anyone.
Emailed customer service and received a reply and action immediately. Will order
from this company again.
From:Palm Desert CA
I used this product for my home. Dealing with this company was fantastic and
easy. They did everything they said they were going to do and then did it
faster. I would do business with them again in a second. I cant say the prices
were excellent because I have nothing to compare it to. In the end, it was well
worth the price.
The product was delivered very speedily and I am very satisfied with it after I
assembled it, but the assembly instructions included with the product were for a
different one than I purchased so it made assembly more difficult than it needed
From:OAK HARBOR OH
THIS WAS MY SECOND PURCHASE FROM THIS COMPANY, IT WENT AS GOOD AS THE
FIRST..EXCELLANT TO DO BUSINESS WITH
I would have graded the purchase as excellent across the board except both of
the items purchased had a flaw in the powder coating paint that can be seen with
the product installed. The wait to replace the items would have been too long to
replace the products so I decided to keep the products. Had I purchased the
items off the shelf from a local merchant, I would not have accepted the flaws.
Rev. George T.
there was no way I could find a product of this quality for this price anywhere
else. Their prices are great! and the Products are Great! also. You cant go
wrong by checking them out anyway, what do you have to loose? Actually, you have
nothing to loose and a great deal to gain!!
I purchased a wheelchair for my elderly mother in a nursing home in another
state. The price and delivery of the wheelchair was excellent service. My mother
was very pleased with the wheelchair and I was extremely pleased with the
servince I received from this company.
In making a change in my order the Customer service person to whom I talked was
extremely courteous and helpful. I wish to express my gratitude and appreciation
for her assistance.
Very satisfied, I received my items in a timely matter. Price was the lowest I
found on the web. I am very satisfied with the products I bought, and I will
shop here again.
I HAD TO CANCEL ORDER WHEN I DISCOVERED ITEMS WERE COVERED AND PROVIDED BY MY
PRIVATE INSURANCE COMPANY. ABLE TO CANCEL WITH NO PROBLEM - GREAT CUSTOMER
SERVICE. I WOULD USE THEM AGAIN IF I HAVE ITEMS THAT I NEED AND ARE NOT ALREADY
COVERED. HIGHLY RECOMMEND.
The product was made exceptionally well for the money, and was delivered
extremely fast!!! I would buy from this vendor again, no doubt!!!
I was in need of an inexpensive IV pole for personal use, and I searched
several websites and found the product that I was looking for at a much lower
price than compared to others. Their website was very easy to navigate and I was
able to make my purchase in just a few minutes. I was quickly sent an automated
email about my purchase, about a day or so later I received another email with
the tracking information, I was able to track the actual delivery time within a
few hours of when my package did arrive at my home, and was able to be at home
when it came. Im happy with the product and it is just what I needed, and is
perfect for my needs. Again I purchased this for home use, and this product may
not be appropriate for professional use (i.e. a doctors office or hospital). I
know that they do carry much more expensive items for professional use and Im
sure that they of a much higher quality. I was happy with my purchase and the
merchant. Thank you! Carrie (Las Vegas, Nevada)
Liked the ease of online ordering and the shipping was very fast. Excellent
product information. Overall a very good shopping experience.
From:Boca Raton FL
Order arrived within a week of ordering. Excellent shopping experience. Will
definitly recomment to friends and order from again.
From:Sterling Heights MI
Curtain track products are great and shipped quickly. Good forewarning about the
shipping charges for the track itself - buy at least one more stick than you
need, just in case...better to have an extra than to buy one more & pay twice as
much to ship it. Website is a bit lacking on track design - like how much
allowance to leave for snap-in endcaps etc. The planner is just a list of parts
that you can buy, not a practical method to layout your track design. That
probably necessitates a 2nd parts buy for most people. Otherwise excellent
products & service.
*Merchant Note: David it sounds as if you found the
order sheet for the curtain track. There is also a curtain track help page that
details what each piece is used for. Granted there are not engineering specs on
each part and we are constantly striving to improve the product information.
I have an autistic son who will only take meds mixed in drinks and foods and
being able to get products like they use in the hospital is such a help to make
my life easier.
This was an excellent company to deal with. I thought their price was fair, and
their service excellent. When I sent an email inquiring about the status of my
order, I received a prompt reply with accurate information. I received
merchandise in perfect condition, well packed in sturdy packages. I would order
from this merchant again, and would recommend them to friends.
High quality product and excellent pricing. Delivery was lightening fast!
Shipment arrived well in advance of estimated delivery date -- had it within a
few days of placing my order! Would highly recommend this merchant and will
definitely saving the web address and shopping there again!
The purchase was completed quickly. The item was delivered in a timely manner.
The item purchased was exactly as described on the listing. The follow-up
e-mails were helpful in keeping me informed of the status of the order. (from
My order arrived via FedEx, even though I paid for ground shipping. My order
arrived so quickly I didnt think it could be from them!
I recently ordered a playing card holder for a handicapped person, and also a
grab bar to put on the wall, to assist this person with getting in and out of
bed. The shipping cost was a bit high, but it did come by Fedex, and I received
the card holder in 2 days. The grab bar was back ordered, but it came within the
next week. I received confirmation e mails when the items were ordered, etc. The
items were of very good quality. I will definitely order from them again, and
would recommend them to friends.
I ordered a product online and asked for a 2-day air delivery (as I needed the
wheelchair for my family member urgently). A few minutes after my purchase I
received a call from Medical Products Direct saying they would be able to ship
the wheelchair in two days since it was in stock and therefore I would not be
charged the 2-day air delivery charge! I was completely shocked that there is a
company out there who puts the customers needs first!!!!! THANK YOU!!!!!!!!!!