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Frequently Asked Questions

F. A. Q. 's

Here is a list of the most frequently asked questions that we receive from our customers.

Questions

Click on any of the questions below to go to the appropriate response.

  1. I am new at this.  How do I place an order online?
  2. Do you sell to the general public?
  3. What is your mailing address?
  4. Where are the part numbers / item numbers?
  5. What methods of payment do you accept?
  6. Who do I make the check out to?
  7. What is your FEIN number?
  8. Do you accept Medicare / Medicaid / or other insurance?
  9. Do you have a local store or vendor?
  10. Do you accept purchase orders?
  11. Can you send me a wholesale price list?
  12. Do you give discounts to DME dealers?
  13. Do you give discounts to government agencies?
  14. Do you give discounts on large orders?
  15. Can you ship outside the United States?
  16. What is the shipping cost of shipping item xxx-xxx to me?
  17. What if I don't like it? Can I return it?
  18. What is your return policy?
  19. Do you charge re-stocking fees on returned items?
  20. Can you send me a printed catalog?
  21. Where is this order shipping from?
  22. Where can I see this product in person?
  23. (Local Customers) Can I pick the item up at your offices?
  24. The shipping seems a little high. Why?
  25. Some items have a delayed shipping time, why can't you send it to me immediately?
  26. Can I get that tomorrow? Today?
  27. If I mail you a check how soon will you get my order?
  28. Do you have a CCR Cage / NCage code?

Answers

I am new at this.  How do I place an order online?
Once you find the product that you want there is a button at the bottom of the page that says "Add to Cart"  When you click on the "Add to Cart" button this puts the item into your shopping cart.  A shopping cart is simply the software that our website uses to process your order.  

After you are completely through shopping you just click on the "Shopping Cart" button that is near the left hand bottom side of the screen of every page on this website.  

Once you are to the "Shopping Cart" page you can review your order for accuracy, item quantities and pricing.  At this time you can remove or change items or quantities before you start the "Check Out" process.  

Once you are satisfied that you have the proper items and amounts in the shopping cart simply click on the "Check Out" button at the bottom of the "Shopping Cart" page.  This will start the ordering process.  The website will ask for the shipping address and the billing address for the credit card if it is different than the shipping address.  After you input the shipping address and other related information on that page you click on the "Continue" button which will take you to the next step.  

Here is where the shopping cart software gives you the shipping cost and complete cost of the order.  This is before you supply any credit card information, so you get to see what the total cost of the order is before you are committed in any way.  After you supply the credit card information click on the "Continue" button at the bottom of the page.

The next and final step is to review your entire order for accuracy and click on the "Place Order" button.  At that time the shopping cart will prompt you to print out a copy of your Invoice for your records.  This page has your order number at the top of the page so please print it out for reference in case your order is lost or damaged.  That's it.  Very painless and quick.  Once you have placed a couple of orders online you will be a pro as most shopping carts are very similar to the one that we use.

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Do you sell to the general public?
Yes!  We sell to everyone at the same low prices.  Of course we do give discounts on large multiple item orders but for the single item and small orders you will get the same price that the Medical Equipment Store down on the corner from you gets.

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What is your mailing address?

Name Brands Direct Inc.
Dba: MedicalProductsDirect.com
34560 Winding Springs Dr.
Lexington, OK 73051-9237

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Where are the part numbers / item numbers?
Part Number, SKU Number, Item Number.  These all refer to the number that we use to track our products.  The part numbers are located right above the "Add to Cart" button on every item on the website.  Most of the item numbers are an eight digit number starting with an A, B or C

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What methods of payment do you accept?
We accept MasterCard, Visa, American Express, PayPal and Discover credit cards. We also accept checks, money orders, wire transfers and certified checks.  If you are needing to use another form of payment give us a call at 1-800-804-9549, we will try our best to work with you.

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Who do I make the check out to?
Name Brands Direct Inc. or Medical Products Direct either one.  They are both our legal name.  The business was started as Name Brands Direct Inc. but we decided to use the MedicalProductsDirect.com as our website because it symbolizes what our primary focus is.

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What is your FEIN number?
Please Contact the office for our FEIN
Some businesses and government agencies need this number for their records so here it is.  This is a businesses version of a Social Security Number.

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Do you accept Medicare / Medicaid / or other insurance?
At this time no.  We do not accept nor process any insurance claims.  Most of our products are priced for reimbursement however.  If you purchase the item and then request reimbursement from the insurance company.  Be warned that not all items that we sell are covered by insurance and we have no way of determining if it would be covered.  The first thing that you need to do is get a prescription from your doctor that is certified by your particular insurance company.  Then contact your insurance company to find out the amount covered by them for that particular item.  We will help in any way possible with a quote, invoice or any other supporting paperwork that you may need but we do not become directly involved in the insurance process.

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Do you have a local store or vendor?
Currently we are an Internet and telephone sales only.  We do not have physical retail locations around the United States.  The merchandise is shipped from several different warehouses around the United States with the primary warehouse being in Minnesota, New York and Texas. If you are in the Oklahoma City area and would like to pick the item up from our store that would be fine.  Just call us to arrange this.

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Do you accept purchase orders?
Yes for government entities such as schools, jails, VA's, and more. Also for prior customers that have a proven track record with us.

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Can you send me a wholesale price list?
We are a retail company.  Although our prices are often 20% to 50% what the suggested retail price is, this is our price for everyone.  We do of course give  discounts on larger multiple item orders, but that have to be done on a custom quoted basis only.  As our distribution and buying power continues to grow we may eventually enter into the wholesale market, but for now the price you see on the website is our price to everyone.

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Do you give discounts to DME dealers?
We are a retail company.  Although our prices are often 20% to 50% what the suggested retail price is, this is our price for everyone.  We do of course give  discounts on larger multiple item orders, but that have to be done on a custom quoted basis only. If you are going to be buying a lot of stuff we can arrange a 5% or 10% discount, but we are not a wholesaler. Call us to ask for a coupon code.

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Do you give discounts to government agencies?
We are a retail company.  Although our prices are often 20% to 50% what the suggested retail price is, this is our price for everyone.  We do of course give  discounts on larger multiple item orders, but that have to be done on a custom quoted basis only.  As our distribution and buying power continues to grow we may eventually enter into the wholesale market, but for now the price you see on the website is our price to everyone.  If you are going to be buying a lot of stuff we can arrange a 5% or 10% discount, but we are not a wholesaler. Call us to ask for a coupon code.

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Do you give discounts on large orders?
Yes, call for a quote. 1-800-804-9549.

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Can you ship outside the United States?
Yes.  However we do require full payment via wire transfer or Certified check in US funds for the entire amount including freight and shipping charges before we will ship.

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What is the shipping cost of shipping item xxx-xxx to me?
We now offer free shipping so 99% of the time it cost nothing!  There are a few exceptions. If you live outside the continental USA, if  you want express shipping or if you are ordering a large freight truck delivered item and need "Special" delivery services.  Please see our "Free Shipping Details" page for a full explanation.

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What if I don't like it? Can I return it?
Please click here to see our complete return policy.

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What is your return policy?
 Please click here to see the complete return policy before placing an order.

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Do you charge re-stocking fees on returned items?
 Please click here to see the complete return policy before placing an order.

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Can you send me a printed catalog?
Currently we only utilize the online (website) catalog.  Due to the nature of the medical equipment business prices and availability is constantly changing.  By utilizing the website we have a real time catalog.  If an item becomes unavailable or if the price changes it is modified immediately.  this is easier for us and you the customer.  How many times have you studied a catalog for hours or even days to decide on a particular item only to find  out it had been discontinued when you call to place the order because the catalog you were looking at was 3 or 4 months old?  Occasionally a vendor will not notify us of a backorder or discontinued situation, but most of the time the products shown on the website are ready and available.  This saves everyone time and trouble which is why we decided not to publish a printed version of our product catalog.

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Where is this order shipping from?
Our items ship from different warehouses all over the country.  Our manufactures ship direct to our customers on many items. This allows us to offer our customers much better pricing on certain items because we do not have to pay shipping cost to get the items to us and this is a direct savings to the customer.

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Where can I see this product in person?
You may be able to find a lot of our products at a local medical supply (although we are generally 25% to 50% lower in cost) but we do not have any physical locations or showrooms where you can go to see our complete product line.

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(Local Customers) Can I pick the item up at your office?
No, we do not stock any items at our Oklahoma City location as it is the call center and operations headquarters, but if there is some reason that you have difficulty having items delivered via UPS or FedEx we can have the item shipped to our location and you can pick the items up at your convenience.

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Some items have a delayed shipping time, why can't you send it to me immediately?
We have a lot of our items that are shipped direct from the manufacture to you.  Some of these are built to order.  For example the privacy curtains and screens are made to order.  This means that it is not cost effective for us to have every possible size and combination of colors for every item.  Production time can range from 2 to 10 business days depending on the item.  These items are noted on the individual pages as to what the expected lead times and delivery times are.

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Can I get that tomorrow? Today?
Tomorrow yes in some cases, with the exception of the build to order items.  Today, it is not going to happen. Be forewarned that the cost of the express shipping is costly, especially so on large items.  On the express shipping methods offered by UPS and FedEx such as Next Day Air, 2nd Day Air and Three Day Select the charges are directly related to the size of the package more so than the weight.  A package takes up valuable space on the airplane regardless of the weight.  These express packages are charged by dimensional weight, rather than the actual weight.  Items that are very large get almost obscenely expensive to ship express methods.  Take into consideration that the average charge for an letter to be sent Next Day Air cost around $15.  To get a package large enough to hold a wheelchair will cost in the $200 to $300 range to get overnight delivery.

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If I mail you a check how soon will you get my order?
You can add 2 to 5 days onto the expected delivery times if you choose to mail a check in rather than using a credit card.  We normally get mail from most places in the United States in 2 to 3 days.  We process the orders the same day the check arrives to us and it ships the next business day (if applicable).  We do not hold checks for a mandatory waiting period as most businesses do.  Due to the nature of our business and the caliber of people that we deal with we very seldom have any of the problems with bad checks that a lot of business areas such as consumer electronics have.  Therefore the small risk or loss that we incur from the very occasional bad check is offset by the fact that our customers do not have to wait an extended period of time.

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Do you have a CCR Cage / NCage code?
Yes.  We are listed with the CCR (Central Contractor Registration) for government agencies and the department of defense.
Our Duns and Bradstreet (DUNS) number is 135276850
Our CCR Cage / NCage code is 3H8M9
Our FEIN number is (please contact the office.)

If you have any other questions or need any more info please call 1-800-804-9549

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