Here is a list of the most frequently asked questions that we receive from
our customers.
Questions
Click on any of the questions below to go to the appropriate response.
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I am new at this. How do I place an order online?
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Do you sell to the general public?
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What is your mailing address?
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Where are the part numbers / item numbers?
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What methods of payment do you accept?
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Who do I make the check out to?
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What is your FEIN number?
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Do you accept Medicare / Medicaid / or other insurance?
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Do you have a local store or vendor?
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Do you accept purchase orders?
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Can you send me a wholesale price list?
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Do you give discounts to DME dealers?
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Do you give discounts to government agencies?
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Do you give discounts on large orders?
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Can you ship outside the United States?
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What is the shipping cost of shipping item xxx-xxx to
me?
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What if I don't like it? Can I return it?
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What is your return policy?
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Do you charge re-stocking fees on returned items?
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Can you send me a printed catalog?
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Where is this order shipping from?
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Where can I see this product in person?
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(Local Customers) Can I pick the item up at the Del City
offices?
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The shipping seems a little high. Why?
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Some items have a delayed shipping time, why can't you send
it to me immediately?
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Can I get that tomorrow? Today?
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If I mail you a check how soon will you get my order?
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Do you have a CCR Cage / NCage code?
Answers
I am new at this. How do I place an order
online?
Once you find the product that you want there is a button at the bottom of
the page that says "Add to Cart" When you click on the "Add to Cart"
button this puts the item into your shopping cart. A shopping cart
is simply the software that our website uses to process your order.
After you are completely through shopping you just click on the "Shopping
Cart" button that is near the left hand bottom side of the screen of every
page on this website.
Once you are to the "Shopping Cart" page you can review your order for accuracy,
item quantities and pricing. At this time you can remove or change
items or quantities before you start the "Check Out" process.
Once you are satisfied that you have the proper items and amounts in the
shopping cart simply click on the "Check Out" button at the bottom of the
"Shopping Cart" page. This will start the ordering process. The
website will ask for the shipping address and the billing address for the
credit card if it is different than the shipping address. After you
input the shipping address and other related information on that page you
click on the "Continue" button which will take you to the next step.
Here is where the shopping cart software gives you the shipping cost and
complete cost of the order. This is before you supply any credit card
information, so you get to see what the total cost of the order is before
you are committed in any way. After you supply the credit card information
click on the "Continue" button at the bottom of the page.
The next and final step is to review your entire order for accuracy and click
on the "Place Order" button. At that time the shopping cart will prompt
you to print out a copy of your Invoice for your records. This page
has your order number at the top of the page so please print it out for reference
in case your order is lost or damaged. That's it. Very painless
and quick. Once you have placed a couple of orders online you will
be a pro as most shopping carts are very similar to the one that we use.
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Do you sell to the general
public?
Yes! We sell to everyone at the same low prices. Of course we
do give discounts on large multiple item orders but for the single item and
small orders you will get the same price that the Medical Equipment Store
down on the corner from you gets.
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What is your mailing
address?
Name Brands Direct Inc.
Dba: MedicalProductsDirect.com
3945 S.E. 15th, Suite 200
Del City, OK 73115
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Where are the part numbers / item
numbers?
The part numbers are located near the "Add to Cart" button on nearly every
item on the website. Most of the item numbers are a six digit number
that will look something like this. 220-254
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What methods of payment do you
accept?
We accept MasterCard, Visa, American Express and Discover credit cards. We
also accept checks, money orders, wire transfers, certified checks and Western
Union. If you are needing to use another form of payment give us a
call at 1-800-804-9549, we will try our best to work with you.
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Who do I make the check out
to?
Name Brands Direct Inc. or Medical Products Direct either one. They
are both our legal name. The business was started as Name Brands Direct
Inc. but we decided to use the MedicalProductsDirect.com as our website because
it symbolizes what our primary focus is.
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What is your FEIN number?
01-0576320
Some businesses and government agencies need this number for their records
so here it is. This is a businesses version of a Social Security Number.
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Do you accept Medicare / Medicaid / or other
insurance?
At this time no. We do not accept nor process any insurance claims.
Most of our products are priced for reimbursement however. If
you purchase the item and then request reimbursement from the insurance company.
Be warned that not all items that we sell are covered by insurance
and we have no way of determining if it would be covered. The first
thing that you need to do is get a prescription from your doctor that is
certified by your particular insurance company. Then contact your insurance
company to find out the amount covered by them for that particular item.
We will help in any way possible with a quote, invoice or any other
supporting paperwork that you may need but we do not become directly involved
in the insurance process.
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Do you have a local store or
vendor?
Currently we are an internet only retailer. We do not have physical
retail locations around the United States. The merchandise is shipped
from several different warehouses around the United States with the primary
warehouse being in Minnesota, New York and Texas.
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Do you accept purchase
orders?
Currently we do not accept purchase orders or run "open accounts". Our
orders are pre-paid only. We are working very hard to change this and
hopefully very soon will be able to accept purchase orders from facilities,
government agencies and schools. Until that time we will have to make
arrangements for pre-payment.
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Can you send me a wholesale price
list?
We are a retail company. Although our prices are often 20% to 50% what
the suggested retail price is, this is our price for everyone. We do
of course give discounts on larger multiple item orders, but that have
to be done on a custom quoted basis only. As our distribution and buying
power continues to grow we may eventually enter into the wholesale market,
but for now the price you see on the website is our price to everyone.
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Do you give discounts to DME
dealers?
We are a retail company. Although our prices are often 20% to 50% what
the suggested retail price is, this is our price for everyone. We do
of course give discounts on larger multiple item orders, but that have
to be done on a custom quoted basis only. As our distribution and buying
power continues to grow we may eventually enter into the wholesale market,
but for now the price you see on the website is our price to everyone.
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Do you give discounts to government
agencies?
We are a retail company. Although our prices are often 20% to 50% what
the suggested retail price is, this is our price for everyone. We do
of course give discounts on larger multiple item orders, but that have
to be done on a custom quoted basis only. As our distribution and buying
power continues to grow we may eventually enter into the wholesale market,
but for now the price you see on the website is our price to everyone.
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Do you give discounts on large
orders?
Yes, call for a quote. 1-800-804-9549.
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Can you ship outside the United
States?
Yes. However we do require full payment via wire transfer, Western
Union or Certified check in US funds for the entire amount including freight
and shipping charges.
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What is the shipping cost of shipping item xxx-xxx
to me?
The quickest way to determine what the shipping charges will be is to add
the item to your shopping cart and check out. You can do this without
supplying any personal or credit information. When you go to check
out simply put in a false information into the shipping address except for
the city, state and zip code. When you click on continue it will show
you the shipping cost to deliver that item to that zip code. You can
then determine if you want to place the order or not. If you do, use
the back button and fill in your correct information and complete the order.
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What if I don't like it? Can I return
it?
Yes on most items. They have to be returned within the 30 days and
they have to be returned in the original packaging in new, resalable condition.
Certain items are non-returnable.
Please
click here to see the complete return policy before placing an order.
Customized or built to order items are non-returnable.
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What is your return
policy?
Please
click here to see the complete return policy before placing an order.
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Do you charge re-stocking fees on returned
items?
Yes on certain items we do charge restocking fees. There are some items
that we have shipped direct from the manufactures and do not stock in our
warehouse. These manufactures charge us restocking fees on returns
and we must pass these along to the customer if an item is returned. We
only charge exactly what the manufacture charges us. We do not expect
to make any money off returns but we can't afford to loose money on an order
because the color didn't match or something of that nature. On items
that ship directly from our warehouse there is never a restocking fee.
Please
click here to see the complete return policy before placing an order.
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Can you send me a printed
catalog?
Currently we only utilize the online (website) catalog. Due to the
nature of the medical equipment business prices and availability is constantly
changing. By utilizing the website we have a real time catalog. If
an item becomes unavailable or if the price changes it is modified immediately.
this is easier for us and you the customer. How many times have
you studied a catalog for hours or even days to decide on a particular item
only to find out it had been discontinued when you call to place
the order because the catalog you were looking at was 3 or 4 months old?
Occasionally a vendor will not notify us of a backorder or discontinued
situation, but most of the time the products shown on the website are ready
and available. This saves everyone time and trouble which is why we
decided not to publish a printed version of our product catalog.
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Where is this order shipping
from?
The majority of our orders are shipped from the main warehouse in Minnesota.
We also have a lot of items come from the warehouse in New York.
It really depends on the item. We use a multitude of manufactures
and vendors that will ship direct to our customers for us also. This
allows us to offer our customers much better pricing on certain items because
we do not have to pay shipping cost to get the items to us and this is a
direct savings to the customer.
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Where can I see this product in
person?
You may be able to find a lot of our products at a local medical supply (although
we are generally 25% to 50% lower in cost) but we do not have any physical
locations or showrooms where you can go to see our complete product line.
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(Local Customers) Can I pick the item up at the Del
City offices?
Yes. We do not stock any items at our Del City Oklahoma location as
it is the call center and operations headquarters, but if there is some reason
that you have difficulty having items delivered via UPS or FedEx we can have
the item shipped to our location and you can pick the items up at your
convenience.
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The shipping seems a little high.
Why?
Most of the time if the shipping cost seems high for the weight of the item
it has to do with the size of the package. UPS and FedEx have limits
on the package size that they accept for their normal weight charges. If
the package is above a certain number of cubic inches in size it is
charged at the Oversize 1 rate which is the same as 30 pounds even if it
is only 4 pounds due to the size of the package. If the item is even
larger it is charged at the Oversize 2 rate which is the same as a 70 pound
package regardless of the actual weight of the package. that is why
certain items that are large and bulky are expensive to ship even if they
are not very heavy. You can read the UPS documentation on this
by clicking here if
you wish. FedEx regulations are almost identical so we will not
post the link to that documentation.
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Some items have a delayed shipping time, why can't
you send it to me immediately?
We have a lot of our items that are shipped direct from the manufacture to
you. Some of these are built to order. For example the privacy
curtains and screens are made to order. This means that it is not cost
effective for use to have every possible size and combination of colors for
every item. Production time can range from 2 to 10 business days depending
on the item. These items are noted on the individual pages as to what
the expected lead times and delivery times are.
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Can I get that tomorrow?
Today?
Tomorrow yes in most cases, with the exception of the build to order items.
Today, it is doubtful. Be forewarned that the cost of the express
shipping is costly, especially so on large items. On the express shipping
methods offered by UPS and FedEx such as Next Day Air, 2nd Day Air and Three
Day Select the charges are directly related to the size of the package more
so than the weight. A package takes up valuable space on the airplane
regardless of the weight. These express packages are charged by dimensional
weight, rather than the actual weight. Items that are very large get
almost obscenely expensive to ship express methods. Take into consideration
that the average charge for an letter to be sent Next Day Air cost around
$15. To get a package large enough to hold a wheelchair will cost in
the $150 to $200 range to get overnight delivery.
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If I mail you a check how soon will you get my
order?
You can add 2 to 5 days onto the expected delivery times if you choose to
mail a check in rather than using a credit card. We normally get mail
from most places in the United States in 2 to 3 days. We process the
orders the same day the check arrives to us and it ships the next business
day (if applicable). We do not hold checks for a mandatory waiting
period as most businesses do. Due to the nature of our business and
the caliber of people that we deal with we very seldom have any of the problems
with bad checks that a lot of business areas such as consumer electronics
have. Therefore the small risk or loss that we incur from the very
occasional bad check is offset by the fact that our customers do not have
to wait an extended period of time.
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Do you have a CCR Cage / NCage code?
Yes. We are listed with the CCR (Central Contractor Registration) for
government agencies and the department of defense.
Our Duns and Bradstreet (DUNS) number is 135276850
Our CCR Cage / NCage code is 3H8M9
Our FEIN number is 010576320
If you have any other questions or need any more info please call 1-800-804-9549
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