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Instead we concentrate on establishing a good relationship with our current customers and turning them into repeat customers. It is this type of customer that gives good word of mouth advertising, this is the best that money CAN'T buy. Our number one concern is our customers satisfaction. If you are not happy with our products, service or anything else please let us know. We will do whatever it takes to make you a happy customer. Contact our knowledgeable sales staff with any questions that you might have, complaints or otherwise. We value any customer feedback that we get.
We are now listed with Duns &
Bradstreet!
We have also recently been listed on the Shipping Methods and Signature Requests Shipping Charges: All of our shipping charges are now calculated real time using software that accesses the UPS website to access their rate tables. In the event that the UPS website is down the software will still let you place an order but the shipping amount will not be correct. If there are ANY discrepancies between the price shown and your final order you will be contacted before the order is processed or any charges made to your credit card. Shipping methods:
** NOTE ** Shipping days are "shipping time"
after UPS picks the package up from our location. Any orders recieved after
10:30 AM CST do not ship until the next business day (Monday - Friday).
Even the premium shipping options such as Next Day Air will not ship
until the next business day. For example if you place a Next Day Air
order on Tuesday at noon the shipment goes out first thing Wednesday morning
and will arrive to you on Thursday. If you place a Next Day Air order
on Friday afternoon the shipment will still not be sent until Monday morning
and arrive at your location on Tuesday. 2. UPS 3 Day Select - The ideal mix of economy and guaranteed on-time delivery, UPS 3 Day Select guarantees delivery by the end of the third business day after the package is picked up to and from every address in the 48 contiguous states. Prices can range from $10 - $125 depending on the weight and size of the product. If your order is recieved before 10:30 AM CST your order goes out that day, otherwise it ships the next business day. For example if you place your order on Monday after 10:30 AM and the item ships on Tuesday it will arrive on Friday. 3. UPS 2nd Day Air - UPS 2nd Day Air provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day. This service is an economical alternative for time-sensitive shipments that do not require overnight or morning service. Prices can range from $15 - $185 depending on the weight and size of the product. If your order is recieved before 10:30 AM CST your order goes out that day, otherwise it ships the next business day. For example if you place your order on Monday after 10:30 AM and the item ships on Tuesday it will arrive on Thursday. 4. UPS Next Day Air - UPS Next Day Air features fast, reliable delivery to every address in all 50 states and Puerto Rico. We guarantee delivery by 10:30 a.m., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays). Prices can range from $26 - $350 depending on the weight and size of the product. If your order is recieved before 10:30 AM CST your order goes out that day, otherwise it ships the next business day. For example if you place your order on Monday after 10:30 AM and the item ships on Tuesday it will arrive on Wednesday. 5. Motor Freight (Custom Quote Only) - This is the option that you have to choose for items too large for UPS service. A $100 charge is added to your purchase total at the time of order. An exact quote is obtained from the freight company and you are contacted for your approval before you credit card is charged. Signature Request: Most of our items do not require a signature request. If you are needing a signature request on your order please make note of it when placing your order. A signature request is were you would require someone to be present to sign for your package and is proof that your item was delivered and also who signed for it. With a signature request this is a way to make sure your items make it to there destinations. Please specify if you require a signature upon delivery of your item. If not specified your package is sent normally and can be left on your porch. Note: Please see the section covering "Freight Items" at the top of this page regarding large items that must ship via freight truck.
If you have any questions please e-mail
support.
Freight Items: This applies ONLY to items that are specifically noted as being a "freight only" item on that products web page. Some products are too large for UPS to ship such as the bed packages & electric wheelchairs. In these cases they have to be sent via freight company. When ordering these items you will need to select "Motor Freight (Custom Quote Only)" as the shipping method on the check out page. There will be a reminder in the options feild on the check out page that this is a freight item. Truck Freight charges can range anywhere from $35 to $125 depending on the weight and size of the item. Where it is know we will note on the product page what the average shipping charges for that particular item is. For simplicities sake a flat charge of $100 is accessed on all freight items at the time the order is taken and adjusted accordingly when the exact charges are known.. When the exact freight cost is know you will be contacted with the exact cost before your credit card is charged. If you would like a quote on freight charges before you place an order for a freight item e-mail support for a "freight quote". We will need the item number of the freight only item that you wish to order and the complete shipping address We will contact you within one business day with the freight charges.
What is Tailgate (Dock-to-Dock) Delivery:
As part of the
common carrier driver ICC regulations, truck drivers are required only to bring
merchandise to the tailgate (end) of their vehicle. It is then the customer?s
responsibility to remove it from the truck. If you do not have the personnel or
facilities to handle unloading, Winco suggests the following: Lift Gate Service and/or Inside Delivery: These services may be requested AT AN ADDITIONAL CHARGE before the shipment leaves the factory. Inside delivery does not include lift gate service. If there is no receiving dock you should request a lift gate to lower the merchandise from the end of truck to ground level. If inside delivery is requested, the driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required.
Return Policy: First off we want our customers to be 100% satisfied. If you are not happy with your purchase let us know. We will do everything in our power to make it right. If there is something wrong with your order such as shipping damage or a manufacture defect we will gladly take care of the problem at our expense. Claims for shortages, breakages, manufactures defects or any other reason must be made within 48 hours of receipt. Shipping containers must be kept if shipment is damaged or short. If you simply want to return an item because it does not fit your needs or that you no longer need it we do accept returns for up to 30 days but there are certain guidelines. Please ask all the questions that you need to ensure that you are ordering what you need. Returns are costly for both you the customer and us the store owner.
Cancellation Charges:
Other Order Information: We reserve the right to split shipments. Where available substitutions will be shipped if the product ordered is not available or discontinued. Product substituted will be of equal or greater value than the product ordered or a refund will be issued .
Note: Please see the section covering "Freight Items" at the top of this page regarding large items that must ship via freight truck.
If you have any questions please e-mail
support.
Freight Items: This applies ONLY to items that are specifically noted as being a "freight only" item on that products web page. Some products are too large for UPS to ship such as the bed packages & electric wheelchairs. In these cases they have to be sent via freight company. When ordering these items you will need to select "Motor Freight (Custom Quote Only)" as the shipping method on the check out page. There will be a reminder in the options feild on the check out page that this is a freight item. Truck Freight charges can range anywhere from $35 to $125 depending on the weight and size of the item. Where it is know we will note on the product page what the average shipping charges for that particular item is. For simplicities sake a flat charge of $100 is accessed on all freight items at the time the order is taken and adjusted accordingly when the exact charges are known.. When the exact freight cost is know you will be contacted with the exact cost before your credit card is charged. If you would like a quote on freight charges before you place an order for a freight item e-mail support for a "freight quote". We will need the item number of the freight only item that you wish to order and the complete shipping address We will contact you within one business day with the freight charges.
What is Tailgate (Dock-to-Dock) Delivery:
As part of the
common carrier driver ICC regulations, truck drivers are required only to bring
merchandise to the tailgate (end) of their vehicle. It is then the customer?s
responsibility to remove it from the truck. If you do not have the personnel or
facilities to handle unloading, Winco suggests the following: Lift Gate Service and/or Inside Delivery: These services may be requested AT AN ADDITIONAL CHARGE before the shipment leaves the factory. Inside delivery does not include lift gate service. If there is no receiving dock you should request a lift gate to lower the merchandise from the end of truck to ground level. If inside delivery is requested, the driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required.
Return Policy: First off we want our customers to be 100% satisfied. If you are not happy with your purchase let us know. We will do everything in our power to make it right. If there is something wrong with your order such as shipping damage or a manufacture defect we will gladly take care of the problem at our expense. Claims for shortages, breakages, manufactures defects or any other reason must be made within 48 hours of receipt. Shipping containers must be kept if shipment is damaged or short. If you simply want to return an item because it does not fit your needs or that you no longer need it we do accept returns for up to 30 days but there are certain guidelines. Please ask all the questions that you need to ensure that you are ordering what you need. Returns are costly for both you the customer and us the store owner.
Cancellation Charges:
Other Order Information: We reserve the right to split shipments. Where available substitutions will be shipped if the product ordered is not available or discontinued. Product substituted will be of equal or greater value than the product ordered or a refund will be issued .
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