We have a new mailing address.
34560 Winding Springs Dr.
Lexington, OK 73051-9237
Free Shipping Details
Medical Products Direct is proud to finally be able to offer free ground shipping on all orders shipping to continental USA addresses!Free shipping is something that we have wanted to provide for our customers for a long time but it was difficult due to the great variety in size of our product lines, the different shipping methods and brands that we carry.
Free Small Package Ground Shipping:
Express Shipping Methods are NOT included in the Free Shipping Offer
Free Large Item Freight Truck Shipping:
We pay the shipping to get the product from our warehouse to your address. There are extra services that may be required if you do not have a loading dock or if you require help getting the product inside the building. You must pay for these additional services if you require them. All freight truck items are clearly marked on our website.
There is a drop down menu near the add to cart button on every freight item product page to choose one of the options below.
Shipping items to Alaska, Hawaii, Canada and US Territories
We can ship items to Alaska, Hawaii, Canada and US Territories but unfortunately we can not do it on our free shipping program. You will need to call us at 1-800-804-9549 and we will provide you with a shipping quote and take your order over the telephone. If you live in one of these areas I am sure you are aware of how expensive it is to have something shipped via Air Freight and we just could not figure out a way to incorporate the shipping cost to these areas into our free shipping program.
No Sales Tax Charged to Our Customers:
I think everyone understands that the actual shipping cost are not free. FedEx/UPS still charges us the same amount to ship the products. These charges are simply absorbed into the cost of doing business just like payroll, rent and other expenses. Prices are usually slightly higher at retailers that offer free shipping but it still usually works out to the customers benefit. There are no surprises when you go to check out and no hidden fees. The price you see in the shopping cart is exactly what you pay.
However, returned orders cost us just as much to process (or more) than successful orders so we have to charge a restocking fee on returned items. This restocking fee covers the shipping cost to get the item shipped to you, packaging and checking the item to ensure it is fit for resales. This restocking fee typically ranges from 30%-35% depending on the manufacture the product shipped from. Even with the restocking fee we usually lose money on orders that are returned. Returns are expensive for us and for the customers so please take whatever time necessary to ensure that you get the right product the first time around. We are available during normal business hours to answer ANY questions that you might have about the product before you place the order.